ONLINE OPTIONS - FREQUENTLY ASKED QUESTIONS
1. HOW DO I SIGN UP FOR ONLINE BANKING?
There are two ways you can sign up for online banking. One way is to download the application. It’s interactive, which means you can fill-in your information on your computer, print it and sign it. Then just fax it to (541) 880-5241, drop it off at any of our branches, or mail it to P.O. Box 5210, Klamath Falls, OR 97601.
2. WHEN WILL I BE ABLE TO ACCESS MY ACCOUNT ONLINE?
If you come into one of our branches, we can set up your account in a few minutes and give you access before you leave the building.
If you would rather fax or mail your application to us, it will be reviewed within two business days of receiving it. We will then notify you by mail or phone, and provide your log-in I.D. Your temporary password will be included in a separate mailing. If you do not receive your log-in I.D. and password within ten business days, please contact your Personal Banker.
3. CAN I CHANGE MY PIN?
Absolutely, you can change your PIN as often as you like. Once you log onto Online Banking, click on the “Options” link and it will guide you through the process.
4. WHAT IS THE CHARGE FOR ONLINE BANKING?
Free for personal and business accounts.
5. WHAT IF I HAVE MORE QUESTIONS?
Click the Help link, send a message, or call toll free 800.705.7872. South Valley Bank & Trust Client Service Representatives will be happy to assist you!
6. WHAT DOES MY COMPUTER NEED TO ACCESS ONLINE BANKING?
In order to access our online banking site, you must have the appropriate browser software. We recommend updating your preferred browser to its latest version and applying any service packs or security patches available for your browser. If you need help in upgrading your Internet browser, we suggest visiting the following websites.
Microsoft Internet Explorer
Mozilla Firefox
Please note that SVBT does not provide technical support for any Internet browsing software except as may be specified in our Online Banking Agreement. For general technical support for your Internet browser, please contact the manufacturer of that software. You will also need Adobe Flash player [Add icon].
To download a free version of Flash player, please visit http://www.Adobe.com
7. HOW SECURE IS ONLINE BANKING? AND HOW DOES IT WORK?
Online Banking relies on the highest level encryption system widely used in banking transactions on the Internet; Secure Socket Layer (SSL) 128-bit encryption. This powerful system scrambles information before it goes on the Internet and decodes it at the other end.
In addition, your access to account information through Online Banking is protected by your unique User ID and PIN.
